mail adress on invoices, orders etc.

Question

Hi.
I have a suggestion/request from E-conomic. I noted that when I send an invoice, order etc. to a customer or to my own computer the document is adressed to <a href="mailto:post@e-conomic.dk">post@e-conomic.dk</a>
the name of the account is the name of our company but on the adress line you can see it comes from e-conomic and not from us. I think it will be a good idea to change that to something more natural like:
post@faktura.dk, post@debitor.dk etc. something more objectiveso the customer cant see which program was used to send them the document.
Raz

Answer 1

Hi Raz,

Thank you for suggestion, and I must say we have heard different solutions but all adressing this problem. (I will not merge this suggestion with the others ones, since they are in danish)

We are looking for a solution, where we can come by this. However we do not have the golden solution to this yet, we are looking for more solutions since like I mentioned we have heard this suggestion before, but different solution.

The result of making it <a href="mailto:post@faktura.dk">post@faktura.dk</a> or <a href="mailto:post@debitor.dk">post@debitor.dk</a> -&gt; what would you think as a customer when you recieved this? Since I am not sure?

Best regards

Answer 2

Hi Steffen.
Well I think that I would prefer of course that it will look like its coming from our main e-mail adress (<a href="mailto:post@orev.dk">post@orev.dk</a>) but I understand that e-conomic cant deliver this. I think that the other 2 suggestions I gave are reasonable since they look objective and non commercial related. Its not that I want to hide e-conomic, we tell our customers happily about you but I think it looks strange that the invoice we produce is coming from another companys e-mail...
Best regards
Raz
PS. you can write me in Danish I can understand it pretty well.

Answer 3

Hej igen,

Ok det er bare helt i orden.

Nu er jeg ikke tekniker, men det er noget med sender man fra kundens websted, er der nogen ting man skal gøre, således det ikke rent hurtigt og i de fleste mailsystemer bliver set som spam. Her har vi valgt at vægte det højere at mailen kommer frem, end en anden adresse. Men igen når det er sagt, så er det ikke perfekt.

Se nogle andre eksempler på indlæg om forslag til forbedring vedr. mails.

http://forum.e-conomic.dk/forbedringsforslag-til-conomic/post-conomic-t771.html?hilit=post@#p2751
http://forum.e-conomic.dk/forbedringsforslag-til-conomic/egen-smtp-server-stedet-for-post-conomic-t581-10.html?hilit=post@#p2408
http://forum.e-conomic.dk/forbedringsforslag-til-conomic/uheldig-afsender-emailadresse-t690.html?hilit=post@#p2296

mvh